1. IT Help Desk Support

- Responsible for day-to-day support in our IT Help Desk Team

- Handle inquiries, incidents and problems via phone, email and fax

- Perform Tier-1 trouble shooting and problem analysis on IT services

- Coordinate with both internal technical support teams and external vendors for scheduled and non-scheduled activities

- Keep track of incident throughout the incident lifecycle

- Perform shift duty

2. Systems Administration

- Responsible for day-to-day support in our IT Service Management Center

- Perform network and systems monitoring to ensure service availability and stability

- Carry out computer operation tasks according to scheduled and standard procedures

- Perform shift duty

3. Data Centre Operations

- Responsible for day-to-day support in our Data Center

- Coordinate with both internal technical support team and external vendors for scheduled and non scheduled activities

- Ensure our Data Center is operating up to standard by keeping and summarizing the record of the environmental data

- Perform shift duty

- Higher Diploma in Computer Science, Information Technology or related disciplines

- Experience in IT related field is preferred

- Initiatives to learn with positive attitude and responsible

- A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills

- Good command of spoken and written English and Chinese

- Fresh graduates will also be considered