Job Summary:  

This role is responsible for investigating, evaluating and resolving assigned claims including non-standard within designated personal authority level, in line with established standards, procedures and guideline provided.

Job Duties:

• Identifying non-standard or complex claims and escalating to supervisor to ensure they are handled appropriately.
• Organizing and using approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers.
• Identifying non-standard or complex claims and escalating to supervisor to ensure they are handled appropriately.
• Supporting more experienced colleagues in the handling of non-standard cases.
• Assist in preparation of reports or analysis where necessary.
• Ensure compliance with all legal, regulatory and policy requirements internally and externally.
• Additional duties and responsibilities as warranted including ad-hoc projects.

Requirements:

• Be matriculated with at least 2-3 years' solid working experience in Personal Lines claims fields
• Have a sound planning, prioritization and organizational discipline in managing worlkload and focuses on priority
• Able to exercise sound judgement and analytical capability
• Preferably a holder or in progress of professional insurance qualification such as ANZIIF or ACII 
• Be a team player and able to work independently and under pressure
• Possess good interpersonal skill and customer service oriented attitude.
• Proficiency in written and spoken English and Chinese and PC applications are also highly valued
• Experience of working in call center will be an advantage

All information collected from applicants will be kept in accordance with Allied World Assurance Company, Ltd ‘s (Hong Kong branch) privacy and security policy.