Responsibilities:

• Review and approve claims within own claims authority and make recommendation to senior beyond authority
• Conducts thorough investigation of suspicious abuse claims through various means
• Maintain claims operation procedure and control manuals in comprehensive and regular update
• Assist in projects driving claims process transformation & claims quality improvement
• Support development and enhancement of claim system, policy administration system and other related insurance operations system
• Participate in ad-hoc tasks and campaigns as assigned

Requirements:

• Degree holder in related discipline
• Minimum 8 years life insurance claims with supervisory experience
• Insurance Professional Qualification, e.g. LOMA or equivalent
• Good project management and stakeholder management skills, experience of operation model transformation and digital initiatives will be a plus
• Good sense of judgment with strong problem solving and interpersonal skills
• Team player, willing to learn and take challenge in fast-moving working environment
• Excellent command of both spoken and written English and Chinese
• Proficiency in MS office, including Word, Excel, PowerPoint and Chinese word processing