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Customer Care Officer (客戶服務主任) 17k Open to fresh graduate

Morgan McKinley

  • Company Industries:Others

Job Information

  • Post Date:2018-07-11
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Retail Banking  Call Centre  Student / Fresh Graduate / No Experience  

Job Description

Our Client is a top renowned bank in Hong Kong and as a Customer Care Officer, Premier Clients, you will be joining a team that collaboratively brings top services to customers through diffrerent channels.

Responsibilities

  • Working in a contact centre environment and handling multiple customer calls from Premier customers
  • Providing high quality service to achieve maximum customer satisfaction by resolving customer queries
  • Listen and understand customers and establishing their needs in order to offer relevant products, services and solutions
  • Responsible for achieving individual performance expectations and development

Requirements

  • Excellent customer-serving manner, communication and problem solving skills
  • Ability to acknowledge emotions and handle requests effectively whilst asking appropriate probing questions
  • Fluency in Cantonese and ability to read and write in English is essential. A good command of mandarin would be advantageous
  • Hong Kong Diploma of Secondary Education or above. (Unveristy graduates preferred)

Fresh graduates with the right skill sets are welcome to apply!

Our client will offer a competitve salary package, 18 days annual leave and comprehensive medical coverage to the suitable candidate

Company Info

As a global professional recruitment consultancy, Morgan McKinley connects specialist talent with leading employers across multiple industries and disciplines. We have established ourselves as a preferred supplier to many of the major players in our specialist sectors, as well as with thousands of smaller local employers. Today, a worldwide network of offices and an international candidate management system offers our clients and candidates the best talent and opportunities from all corners of the globe.

In Hong Kong, we supply contingent and retained recruitment solutions for permanent and contract roles within the following sectors:

* Accounting & Finance
* Banking and Financial Services
* Human Resources
* IT
* Risk, Compliance, Legal & Audit
* Office Support
* Sales & Marketing

Visit www.morganmckinley.com.hk to see our latest jobs available. Visit www.morganmckinley.com.hk/CAH to access our resource centre to help you progress your career.

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