Role:                                    Sales & Marketing Coordinator

Department:                        Sales  

Level:                                   Team Member

Reports into:                       Technical Manager APAC / HQ Marketing Manager

WHY WE’RE HERE

Our vision is to be at the heart of every inspiring live experience in the world, by creating a powerful, collaborative environment where artists and technologists can bring their shared vision to life.

With an established range of products, we are leading the market in building a software and hardware solution that designs, sequences and controls the most progressive events and installations in live events, concert touring, theatre, fixed installs, broadcast and most recently film.

The disguise product range is now being used in a variety of exciting and innovative ways. 2017 saw our products being used on the 59th Grammys, the Brit Awards, touring the world with U2, Beyoncé and Lady Gaga, product launches for the likes for Nike and Apple, and many more.

We are a fast growing company who hire bright, creative, talented individuals across the world to push the boundaries of visual experiences and build lasting relationships with our community.

WHY YOU’RE HERE

This is an important hybrid sales & marketing role, to support the APAC Sales team, and Marketing activities within the region. You will work closely with our marketing team in London to ensure all outwardly facing communications and brand activities are in line with the global vision and strategy.

This is a multi-faceted role so you must have excellent attention to detail, planning, organising and prioritising skills. Good communication skills both written and verbal are very important, as you’ll be dealing with customers across the APAC region speaking different languages, with their own cultures and practices.

WHAT YOU ARE HERE TO DO

Sales

• Have knowledge of Salesforce and be responsible for the CRM for the APAC region
• Process orders from quotation stage to “Close Won” and overseeing fulfilment of orders
• Analysis and data mining within Salesforce for Sales, Operations and Marketing Teams
• Look after online web store orders for APAC customers, ensuring fulfilment of orders using Shopify, Salesforce and Codemeter
• Work with the Sales Team to deliver after sales care to users and APAC Sales Partners, Rental Partners, CSP & Studios
• Collaborate with the RMA stakeholders to ensure the customer receives a premium service
• Ensuring demo machines are available, allocated and delivered where and when they are needed
• Handling all sending and receiving of equipment for loaner machines, trade shows and other events, and ensure all shipping paperwork are up to date
• Take on administrative tasks for the APAC Team, proactively or as requested by the APAC team / HQ.

Marketing

• Help coordinate APAC news, PR and showcases - liaising with community members and partners to feed into the overall disguise content marketing
• Looking after the APAC Facebook community group, keeping the community engaged by sharing relevant projects and updates
• Coordinating the delivery of print / digital advertising to all APAC publications
• Conducting marketing research and compiling data on competitors, market sectors, sponsorships and opportunities - specific to the APAC region
• Assist in the smooth running of training events in the HK office, including the listings and promotion of events, helping to set up, organising swag, certificates, and software dongles
• Manage trade shows in the APAC region, working closely with HQ and Sales Partners in all the planning and promotion leading up to the event, being onsite & managing the booth, as well as after show activities of tracking leads
• Arranging the production of all swag and printed materials such as brochures, business cards, banners, etc
• Working closely with partners to ensure their marketing materials and communications are up to date with the latest branding and product information, and managing their presence in disguise PR and website
• Managing the creation of product communications and event related campaigns, creating mail lists and analysing effectiveness of campaigns

WHAT YOU NEED TO KNOW    

Essential

• Ability to thrive in a fast-paced environment and under pressure, manage own time effectively
• Exceptional communication skills both written and verbal
• Ability to build good working relationships with external partners & customers
• Ability to write content for produce excellent creative copy within tight time parameters for APAC communications
• A passion for marketing and an interest in technology and the industry in general
• Ability to manage external suppliers effectively, both domestically and internationally and work within given budgets
• Experience of Adobe Creative Suite (Photoshop, InDesign, Illustrator)
• Personable and a strong team player, flexible, self-starter, unflappable and durable
• Excellent attention to detail, planning, organising and prioritising
• Experience using Salesforce or other CRM tools

Desirable:

On top of English and Mandarin, Speak other languages such as Japanese or Korean