Job Responsibilities:

• Handle donor enquiries and complaints via telephone, mail and email in professional manner and ensure to meet service standards
• Handle all kinds of donations and receipt issuance individually
• Follow-up with donors promptly and ensure to meet service standards
• Write up templates and donor’s communications materials.
• Liaise with internal and external parties related to donation issues
• Maintain and update donor information on adhoc or regular basis
• Assist Supervisor to compile and analyze donation figures
• Supervise, train and coordinate colleagues and volunteers to handle donor enquiries

Requirement:

• Form 5/equivalent or above
• At least five subjects pass in HKCEE/HKDSE, including Chinese & English
• At least 1 year’s working experience; experience in customer service field and call centre would be an definitely advantage
• Self-motivated, patient, detail-minded and independent
• Able to work under pressure, team player and good interpersonal skill, service-oriented and with analytical skills
• Proficiency in English & Chinese Word Processing, MS Word, Excel & PowerPoint
• Passionate and committed to humanitarian works

Interested candidates please send applications together with resume, current and expected salary to Head of Communications and Resource Development, 9/F Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, Hong Kong, or click "Apply Now" on or before 13 July 2018.

(Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only.  Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files for up to a period of 6 months