Key Responsibilities

• Perform frontline duties in complaints handling
• Conduct investigation into cases of alleged misconduct including interviews, statement-taking and preparation of reports
• Supervise officers’ case handling and drafting of investigative reports
• Follow through complex complaint cases

Requirements

• A recognized university degree
• Minimum 4 years’ solid working experience in complaint handling / investigation or as legal executive (preferably in litigation / conveyancing), with at least 2 years at supervisory level preferred
• Good analytical and communication skills, and be a team player
• Good command of both written and spoken Chinese and English with experience in report writing (Preferably attained Grade “C” or above in English Language (Syllabus B) and Chinese Language in HKCEE, or Level 4 or above in HKDSE, or equivalent)
• Proven knowledge in real estate market operations will be an added advantage

Terms of Appointment
Competitive remuneration package commensurate with the selected candidate’s qualifications and experience will be offered. The appointee will initially be offered a 3-year contract, subject to renewal upon satisfactory performance and the service needs of the Authority.

Application Procedure
Applications with full resume indicating your current and expected salaries and your public examination results should be sent to: Human Resources Section, Estate Agents Authority, 48/F Hopewell Centre, 183 Queen’s Road East, Wanchai, Hong Kong or by clicking "Apply Now" not later than 22 June 2018. Please mark “Private and Confidential” on the envelope.

Candidates who are not invited to attend an interview within 6 weeks from the closing date may assume their applications unsuccessful. Applications may be considered for other suitable positions within the Authority. All applications will be treated in strict confidence. Personal data provided in the applications will only be used for recruitment-related purposes. All information on non-shortlisted applicants will be destroyed after 6 months.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER