Responsibilities:

Outbound

• Participate in proactive outbound call programs and promote various bank products and services to potential customers
• Handle complaints and collect feedback/suggestions from customers
• Conduct customer satisfaction survey on bank products/services
• Cross-sell banking products and services proactively when handling outbound call
• Meet the productivity standard
• Achieve the sales quota assigned

Inbound

• Assist in answering inbound calls regarding enquiries on general banking products & services
• Provide efficient and quality service to satisfy customers’ needs by following established guidelines
• Respond to customer enquiries and provide solutions and information within the standard service time
• Handle complaints and collect feedback/suggestions from customers
• Conduct customer satisfaction survey on bank products/services
• Make referrals on investment and / or insurance products to responsible sales staff and bring sales opportunities when handling inbound call
• Meet the productivity standard and achieve the sales quota assigned

Requirements:

• HKCEE / HKDSE with full certificate or above
• Minimum 1 year relevant experience in retail banking, customer service or telesales
• Obtain recognized insurance and securities examinations, e.g. IIQE, FPE (HKSI) or obtained an exempted status would be an advantage
• Customer-oriented, good communication and problem solving skills
• Able to work independently under pressure

We offer competitive remuneration package and promising career opportunities to the successful candidates. Interested parties, please send full resume with current & expected salary and the date of availability to The HR Division, G.P.O. Box 2535, HK, or by clicking Apply Now. Please quote reference on your application.

Information provided will be treated in strict confidence and only be used for recruitment purposes.

越秀集團成員A Member of Yuexiu Group