Responsibilities:

• Handle inbound and outbound calls to follow KPI and SOP (eg call answered rate, average speed of answer, talk time, after call work, reachable rate and hit rate etc)
• Answer the calls in good manner and follow-up properly (one-stop solutions provided)
• Co-ordinate with team members intra/ inter-department to follow cases/ procedures properly
• Log call result log and prepare simple reports to monitor performance

Requirements:

• Tertiary education and relevant working experience
• At least 2 years in Customer Relations/ Customer Service
• Positive mindset and cheerful
• Good presentation skills   (spoken and listening)
• A good team player
• Able to work under pressure environment
• Good command of spoken and written Chinese and English.  Putonghua is a plus.
• PC skills  (Microsoft Office :  Excel,  Word, PowerPoint)
• Working in car industry/ car lover is an advantage

Competitive remuneration package and fringe benefits will be offered to the right candidate. Interested parties please click the "Apply Now" below.

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