Responsibilities

Customer Care

• Receive, review and enter sales orders from clients and various company sales channels (local sales, national accounts, distributors, home consultants and website)
• Compute and inform customer of unit prices, discount opportunities for upgrading their order, freight charges, shipping date, anticipated delays, and any additional information needed or requested by customer.  Create billing record and invoicing information for the customer
• Follow-up on sales orders to ensure timely delivery and overall satisfaction of customer orders
• Receive, research and resolve customer questions, complaints and issues, including equipment service issues
• Confer with production, shipping, warehouse, and common carrier personnel as needed to expedite or trace missing or delayed shipments
• Responsible for communications to customer base including ongoing satisfaction surveys and tracking of results
• Receive and attempt to recontract and resolve customer cancellation requests
• Communicates installation schedule to customers, vendors, sales, and production to ensure timely delivery of product to be installed
• Other duties and/or projects as may be assigned from time to time

Field Service Planning 

• Coordinate and ensure timely scheduling of field technicians and sub-contractors for client installations, service requests, and regular maintenance of systems at customer locations throughout Asia Pacific
• Monitor service case status to ensure all service requests are performed in a timely fashion
• Communicate installation schedule to customers, vendors, sales, and production to ensure timely delivery of product to be installed
• Report customer feedback from installations for continuous improvement
• Advise management about the status of installation and any barriers to on-time installation and on-site service
• Communicate clearly and frequently across all levels verbally and in written format to ensure understanding of alignment and objectives 

Requirements

• Bachelor degree preferably in sales, engineering, supply chain management or business administration
• 3-5 years all-rounded experience in customer services.
• Experience working in a US MNC would be advantageous
• Experience in dealing with foreign customers at senior level is preferred 
• Proficiency in ERP & CRM systems, good Microsoft OS skills and knowledge
• Must have a strong command of spoken and written English and Chinese (both Mandarin and Cantonese)
• Well organized, service and people oriented, willing to adapt quickly to changing policies and procedures
• Demonstrated ability to build strong customer relationships
• Ability to problem solving and create solutions
• Sense of urgency and results driven
• Able to work as part of a team in a fast paced and pressured environment
• Self-starter with good initiative able to handle multiple tasks simultaneously  

We offer a competitive remuneration package to the right candidate. Interested parties please send us your detailed CV, including current and expected salaries and contact numbers by clicking "Apply Now". 

We are an equal opportunity employer and welcome applications from all qualified candidates. All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purposes only.