Summary: 

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Description:   

• Develop prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
• Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information
• Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
• Perform other special projects or duties when required

Required Skills:   

• Excellent written and verbal English communication skills
• Minimum Bachelor's degree or equivalent
• Excellent problem solving and analytical skills

• Strong interpersonal skills

• Effective time management
• Experience any of the following industries an advantage: retail/eCommerce, tech, finance