Our client is a a leading luxury fashion brand. They are looking for an experienced Client Engagement Manager to cope with their expansion. Job details as below: 

Job Duties:

• Work closely with Store Manager and CRM team to achieve store CRM KPI
• Plan and drive CRM strategy
• Propose, plan, implement and evaluate the customer loyalty program and customer engagement activities at stores levels
• Understand the VIP profiles, spending pattern and propose action plan
• Prepare and analyze CRM reports regarding conversion rate, customer retention rate etc. 
  
• Provide training and provide constructive feedback to store staff to strengthen their CRM concept and skills

Job Requirements:

• At least 5 years’ experience in retail 
• Relevant experiences in luxury brand 
• Strong knowledge and experience of CRM Concepts
• Excellent interpersonal skills and sensitive to data
• Work independently 
• Proficient in written and spoken English, Mandarin and Cantonese
• Candidate with less experiences will be considered as Assistant Client Engagement Manager

Job Highlights:

• Good Remuneration Package
• New Headcount
• In store position 
• CRM Focus 
• Non-Sales related

Interested parties please send your updated CV in WORD format with expected and current salary to hk @mavcg.com.

All personal details and information are treated with strict confidentiality and used for recruitment purposes only.