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Assistant Officer, Web Support / Officer, Web Support / Senior Officer, Web Support

Hong Leong Insurance (Asia) Limited

  • Company Industries:Financial Services

Job Information

  • Post Date:2018-07-10
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Permanent
  • Job Function:Call Centre  Customer Service - Supervisor/Officer  Others  

Job Description

 

Job Responsibilities: 

  • Provide good customer service to customers with a pleasant, patient and friendly manner 
  • Respond correctly and quickly to all written enquiries 
  • Explain product details and appropriate procedures/ solutions to customers efficiently and independently
  • Identify potential sales opportunities and line-up with sales team to achieve business goals
  • Provide business support to Call Centre when necessary 

 

Requirements: 

  • Secondary school graduate or above 
  • Passed in IIQE Paper 1, 2 & 3 (optional)
  • Minimum 1 year insurance customer service experience 
  • Proficiency with technologies, including Microsoft, MS Word, Excel, web browsers, instant messaging, etc
  • Able to navigate several web chats simultaneously
  • Live chat customer experience and etiquette
  • Possess excellent written Chinese and English communication skills
  • Proficient in English, Cantonese and Putonghua

 

Please apply (preferably in Word format) with present and expected salaries, quoting job reference (JDBI/1007/OWS) to Head of Human Resources, 50/F The Center, 99 Queen’s Road Central, Hong Kong or email or fax to 2285 3209. You are invited to visit our website at: http://www.hl-insurance.com/. 

All applications will be treated in strict confidence and used for recruitment purpose within Guoco Group Limited, or Hong Leong Group of which Guoco is a member (together, “the Group”) only. A copy of our personal data policy is available on request.

Applicants not hearing from us within 6 weeks may consider their applications unsuccessful. We may also consider their application for other or future vacancies within the Group.  Personal data of unsuccessful applicants will be retained by the Group for a maximum period of one year.

Company Info

Hong Leong Insurance (Asia) Limited ("HLIA"), is a registered insurance company in Hong Kong. It is an indirect wholly-owned subsidiary of Hong Leong Financial Group Berhad (“HLFG”), a public listed company in Malaysia, and a major associate of Guoco Group Limited in Hong Kong. HLIA has been active in Hong Kong since 1973. It has been assigned an A- (Excellent) financial strength rating from AM Best Company, one of the world’s leading rating agency specialized in insurance industry.

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