Job Role:

• Handle customer’s enquiries and complaints in a professional manner via phone, ticketing system and livechat
• Provide first level technical and application support to end user
• Escalate unresolved cases to relevant second level support team and external service providers
• Provide sales support including order processing and quotation preparation for new and existing customers
• Manage the process with other departments to ensure a seamless and smooth delivery to the clients
• Perform Ad-hoc duties
  
  

Requirements:

• F.7 or above
• Experience in customer service or help desk in call centre is an advantage(Candidate with less experience will be considered as Customer Service Assistant.)
• Experiences in web hosting industry is a plus
• Good customer services and problem solving skill
• Knowledge of operating systems, strong in MS Word, Excel and good typing skills both English and Chinese
• Proficiency in both spoken and written English and Chinese including Putonghua
• Work well under pressure and self-motivated
• Fresh graduates will also be considered
• Shift duty is required
• Immediate available is preferred
  
  

Working Hours:

• 9 hours per shift (Working in weekends and public holidays is required)
• Working time:8:00am to 11:00pm (Shift system)
  
  

Benefits:

• 5 day work week
• Medical Allowance
• Attractive remuneration
• Year-end performance Bonus
  
  

If you are interested in this position, please email your updated CV and expected salary by clicking "Apply Now".

All applications will be treated in strict confidence and used for recruitment purpose only.