Responsibilities:

• Provide customer service via phone by answering questions concerning business account creation, order request fulfillment & driver management
• Record customer status by using word processing, spreadsheet and other CRM tools
• To work closely with the team to achieve annul sales target and understanding their needs and maintain long-term relationships (Customer retention and growth)
• Respond to complaints and understand from SME customers’ needs and give after-sales support
• Able to handle Ad-hoc task as request
• Customer visit 20%

Requirements:

• Diploma Graduate or Formal Secondary School graduate with 1-3 years’ customer service experience in courier industry, warehouse, trucking company or freight forwarding industry;
• Good command of Cantonese, spoken English and Mandarin
• Proficient in Chinese and English typing is a must
• Proficient in Microsoft Office, with basic computer and software knowledge
• Hard­working, careful, active, responsible, enable to work under pressure and fast­ paced work environment
• Excellent interpersonal skill, self-motivated and well organized
• Possess strong interest to pursue long term career in a professional industry, for first mile logistics, last mile logistics and instant logistics solutions;
• Enthusiastic in logistics, technology and e-commerce
• The future - Candidate for supervisory position