Responsibilities Include:

• Be familiar with all promotional procedures, events and tournament and formats to assist guest requests, answer questions and resolve problems.
• Maintain proper phone etiquette with each customer
• Attempt to resolve customer complaints/ requests in an efficient manner ensuring customer satisfaction.
• Continually display a very high standard of customer services.
• Perform other duties as assigned.

Qualifications 

• High school diploma, college education in Marketing or related field preferred.
• Knowledge in both written and spoken Mandarin, Cantonese and English is required..
• Proficiency with Microsoft Office including Excel, Word and Outlook.
• Able to work 5 days ( 2pm - 6pm)