JOB SUMMARY

As a Tory Burch Supervisor, you are the ambassador of our brand and deliver a transformational customer experience. You will act as a leader in the store and responsible for “holding down the fort” when Store Manager/ Assistant Store Manager are not available, which will at times including monitoring sales productivity, resolving customer or associate issues, and opening/ closing duties.

KEY RESPONSIBILITIES

• Represent the Brand - As an ambassador of Tory Burch and maintain store presentation standards
• Create the Customer Experience - Create and deliver extraordinary customer experience and build our brand one customer at a time
• Leadership & People Management - Lead and coach the team, demonstrate a strong use of selling skills and sense of product knowledge, ensure strong partnership with Store Manager and communication with other teammates
• Drive the Business & Deliver Results - Drive our business through maximization of sales, proactively achieve financial targets, customer outreach and manage client book
• Operational Excellence - Consistently adhere and enforce operational policies and procedures, inventory management and manage store open/closing responsibilities

EDUCATION, PRIOR EXPERIENCE AND SKILLS NEEDED

• Higher Diploma or above in any disciplines (business or fashion related a plus)
• 3+ years’ experience as a team leader in a luxury retail operations or service driven environment
• Strong verbal and written communication skills in English, Cantonese and Putonghua
• Proven track record in managing a team with high morale
• Sales driven and goal oriented
• Polished and professional
• Strong analytical skills and attention to detail
• Ability to work in a fast paced and dynamic environment
• Ability to prioritize and excellent follow-up skills
• Experience in Microsoft Outlook, Excel, Word and PowerPoint