Primary objective will be to provide superior service as well as technical and tactical expertise in a client driven highly technical environment. The Project Manager is responsible for assigned projects and also for sharing the general team workload and busyness. Proactive and self-motivated, the Project Manager is able to organize their time and workflow to multitask consistently and effectively, and at all times, ensure contribution via excellent teamwork to their colleagues in the group.

Duties:

• Works with appropriate internal departments on all facets of project preparation, execution, and issue escalation
• Effectively identifies and anticipates clients’ needs
• Point of contact for multiple client projects and offers assistance to clients on all other system projects
• Responsible for developing effective and positive client relationships
• Consult and advises clients on the workflow or job production process
• Independently manages multiple system projects
• Ensures project deliverables for client are accurate and timely and monitors progress on project deliverables
• Effectively diffuses complex client situations and promotes Merrill as a whole, while in the execution of the project
• Correlates, manipulates, renames and otherwise processes client files
• Prepares and uploads client materials (hard and soft copy) to system
• Executes and maintains accurate document and user security
• Follows all applicable Best Practice and Workflow procedures
• Participates in mentoring and guidance of less experienced colleagues
• Ensures proper Salesforce documentation for job tracking via cases and notes for billing are created and maintained, and appropriately distributed
• Uses Salesforce daily and regularly, achieving at least 80% call cases records
• Other additional duties as may be reasonably requested from time to time

Requirements:

• Degree graduate preferred
• Minimum 2 years’ commercial experience, preferably from the financial/legal services sector
• Preferably have 3-5 years’ experience of client services in a service orientated industry
• Fluency in English, Mandarin and Cantonese is a must
• Excellent written and verbal communication skills
• Ability to effectively manage and negotiate client expectations
• Demonstrated service orientation with a desire to exceed client expectations
• Independently interacts both in person and over the phone with clients (lawyers; senior executives; investment bankers) 
• Ability to thoroughly understand and train clients on the components of the systems
• Able to understand and pick up new technologies and concepts quickly and accurately
• Has a keen eye for detail and strong ability to multitask effectively
• Ability to work independently and also within a team environment
• Self-motivated and proactive, understands service levels and strives to achieve them daily across all projects 

Interested parties please apply with your current and expected salary. All information gathered will be treated in strict confidence and solely used for recruitment purposes.