Responsibilities & Requirements:

· Manage and retain the loyal group of subscriptions

· Minimize the complaint rates by monitor delivery agent performance and take necessary action

· Manage print and online subscription orders

· Handle daily customers’ inquiries and complaints at set standard and quality

· Handle general incoming inquiries such as new products, new policies, change of prices, etc.

· Take charge of the processing of school and corporate subscriptions

· Tertiary education with minimum 3-5 years of working experience in customer services support with supervisory experience

· Good service manner, strong communication and problem-solving skill

· Candidate with less experience will be considered as Senior Customer Relationship Executive

· Fluent in both written and spoken English, Cantonese and Mandarin

· Working on shift is required

We offer attractive remuneration package to the right candidates. Interested parties, please email full resume with current and expected salary by click “Apply Now”. Please contact Carol Dung at Tel : 23990866 for enquiries.