Responsibilities:

• Provide production remote/on-site support to our Hosted PBX customers.

• Update incoming trouble tickets submitted by our internal staff and external customers.

• Able to interact with our customers professionally and technically.

• Work with our internal carrier groups on termination issues.

• Work with our Engineering, Development and QA groups on new rollouts when needed.

• Handle other IT support related ad-hoc tasks when required

• Provide On-call standby customer support

   

  Qualifications:

• Minimum two years’ experience in Network / IP Telephony administration and support.

• Strong communication and client-facing skills.

• An eagerness to learn and be proactive at maintaining and developing technical skills.

• Excellent problem solving, debugging / troubleshooting skills.

• Excellent multi-tasking skills.

• Experience in IT or technical support

• Fluent English and Cantonese, with Mandarin literacy a benefit.

   

  IDT, listed on the NYSE, is an industry leader in communication and payment services as well as one of the world's largest providers of international voice services. IDT employs over 1000 people across 20+ countries and have revenues in excess of $1.5 billion. net2phone, a division of IDT, is a rapidly-growing provider of unified communications as a service (UCaaS) and a global provider of cloud-based communications solutions. net2phone’s flagship Hosted PBX and SIP Trunking services are offered to small, medium and large Enterprise customers through highly qualified channel partners.

   

Interested parties please send full resume (with availability, current/last & expected package) to us. Information collected will be used for recruitment purposes only. For more information about IDT Net2Phone HK and IDT Corporation, visit our websites at http://www.net2phone.com.hk and http://www.idt.net/