Windows Desktop Operations Specialist (Desktop Level 3 support /Back End/Server/ Ibank/ Perm role)
IT Consulting Solutions Limited
- Company Industries：Information Technology
Job Information
- Post Date：2018-07-11
- Career Level：Middle
- Location：Not Specified
- Salary：Salary negotiable
- Employment Type：Full Time, Permanent
- Job Function：IT Management Application Specialist - Network Technical / Functional Consulting
Job Description
Job Responsibilities :
- Performing troubleshooting and investigating technical issues
- Maintaining and distributing the core Windows build
- Testing new and changed components being introduced into the environment
- Participating in the engineering and deployment of global products
- Automation through scripting as necessary to efficiently address problems within our space
- Maintaining and monitoring overall PC health
- Monitoring problem ticket queues for issues and respond promptly to them
- Performing change management duties, including creation, execution and validation of production changes
Job Requirements:
- Experience supporting Windows PCs preferably at level 3 in a demanding, large networked global enterprise environment with at least 500 PCs (montreal, Budapest)
- Support Experience for Microsoft Office
- Windows OS internals
- Remote troubleshooting experience
- System issues
- Virtualization technologies
- Ability to work and communicate effectively with senior VIP clients for troubleshooting and explaining technical issues
- Ability to deduce patterns from individual incidents and provide automated solutions to ensure these incidents do not reoccur in our enterprise environment.
Company Info
The ITCS Group (www.itcs-group.com, EA Licence Number: 69524) is a management consulting, technology services and IT outsourcing company. We provide customized consulting solutions, IT resourcing, project management and off/on-shore application development services across the Asia Pacific region.
Strategically located in Hong Kong, Tokyo and Singapore, we deliver services to Global Corporations, Fortune 500 companies and growing organizations. We work across key vertical markets that include Finance & Banking, Insurance, Legal and Communications & Technology where we collaborate with our clients to lower costs, improve efficiencies, reduce risk and bring about competitive advantage.
We are currently looking for bright, energetic and professional people to join our team!
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