Responsibilities: 

• Deliver World Class Customer Service by interacting politely and effectively throughout the entire interaction with a customer.
• Provides timely and accurate information to telephone inquiries and processes transactions from customers.
• Responsible for providing an exceptional level of service to all customers by listening empathetically to the customers, identifying and defining the customer needs and delivering service to meet these needs.
• Grows revenue by driving the usage of our products and services.
• Responsible for inbound calls, outbound calls, emails and face-to-face meetings pertaining to Customer Service inquires.  Greets customers in a courteous, friendly and professional manner; actively listens to caller to identify needs and address concerns.
• Initiates resolution of customer contact, processes transactions within scope.  Documents all customer inquiries. 
• Stays current on products, services, promotions, procedures and technology. 
• Identifies process improvement opportunities.
• Performs other tasks as assigned.
• Revenue quota bearing

 
Requirement:

• Degree holder
• 3+ years of previous Tele-sales or Customer Service experience required; Account Management experience is definitely an advantage
• Service Center experience strongly preferred 
• Knowledge of Business Information Industry an asset
• PC knowledge of Microsoft Windows and Office required
• Strong analytical, written and verbal skills required
• Ability to complete tasks; proactive in nature
• Extensive planning and project management skills are an advantage
• Outstanding problem-solving skills, including the ability to think analytically and creatively
• Team player, the ideal candidate must be able to interact successfully with team members as well as to be able to work independently with minimal direction when necessary
• Ethical, fair, and of high integrity
• Proficiency in Cantonese, English and Mandarin
• Candidate with more experience will be considered as the Assistant Customer Service Manager 

We value our staff  

 D&B employees enjoy long, prosperous careers with the company. More than one third of open roles are filled with internal talent and the average tenure of our employees is 12 years. You are the author of your career at D&B, and the company will back you with development that will lead you on road to success. What’s holding you back? Come join us on our journey!

    We are an Equal Opportunity Employer  

 All information provided by applicants will be treated in strict confidence and used only for recruitment purpose. Applicants may be considered for other suitable positions available in the organization over a 6-month period, after which their personal data will be destroyed.