GOGOVAN is actively recruiting Customer Service talents who will be providing quality logistics arrangement services through accurate and efficient phone transactions. The successful applicant will work in a team based culture, energetic and dynamic work environment.

Focus on B2B aspects

Responsibilities:

• Provide account customer service and meet service goal
• Answering telephone hotline in professional manner in order to respond users'/ drivers' requirements
• Handle customer service inquiries, reservations and complaints
• Work with internal departments to seek possible solution for customers
• Ensure a smooth running of the process with customers
• Organize and manage daily operations of the centre

Requirements

• Excellent work ethics, communication and problem solving skills
• Eager to learn, with strong attention to detail
• A team player with positive attitude and solid interpersonal skills
• Good command of written and spoken Chinese (Cantonese & Putonghua) and English
• Willing to perform shift duty and 5.5 days (Alternative Sat.)

We Offer

• Clear career progression path
• Free flow of snacks
• Energetic work environment