Our Financial Institution client is urgently seeking for a Customer Support Manager -

Responsibilities:

• Formulate plan and policies to achieve sales and services delivery goals 
• Oversee daily operation of CS Centre to ensure smooth customer service delivery;
• Ensure the daily operation comply with company’s standard, procedures and regulations
• Design customized solutions and personalized service to assure customer satisfaction;
• Identify potential risks and security measures required by different services; ie. e-channels

Requirements:

• Degree with 8 years+ of relevant experience of which at least 3 years in managerial role;
• Professional qualification in HKSI Paper 1, 7 & 8 and IIQE Paper 1 & 3;
• Strong knowledge in best practices regarding conflict management and complaint handling;
• Understand regulatory requirements in financial industry; Putonghua is a MUST