Founded in 2017, Hong Kong-based Coinsuper is a leading exchange providing professional digital trading and customized services. We are well experienced in the fields of financial technology over the years. We have successfully drawn and built a team of global elites with high standard and established a trading platform with rigorous technical risk control and remarkable operation. Coinsuper adopts SSL technology and multi-signature wallets to ensure the stability of the platform, as well as multiple layers of protection of transaction, account and user information. Coinsuper is committed to providing customer-oriented, efficient, professional and secure trading services.

Head of Client Service

Key Responsibilities

• Build and maintain good relationship as well as providing personalized services to institutional and corporate clients
• Handle customer enquirers: online/offline/social media platform
• Responsible for assisting and processing of clients account opening including the accurate input of client details into the internal databases and trading systems;
• Responsible for dealing with daily client enquiries ranging from platform issues, statement errors and queries;
• Responsible for problem solving and follow up on client's queries;
• As an integral part of the customer service team, the candidate will work closely with Operations, Compliance, and Sales departments;
• Responsible for the production of daily and weekly client enquiry and complaints reports;
• Manage a team of customer service representatives.

Requirements

• Fintech, Blockchain or Cryptocurrency knowledge or working experience is highly preferred;
• Prior experiences working in the client services department within a brokerage firm or securities firm are highly preferred;
• Degree holder in Finance/Accounting/Business /Hospitality or related discipline(s);
• 5 years of relevant client service, operation, settlement, or project management experience. Candidate with less experience will be considered as a Senior Client Service Officer;
• Familiar with rules and regulations of other cryptocurrency exchange will be a plus;
• Good team player with excellent communication and interpersonal skills;
• Excellent command of written and spoken English and Chinese, fluency in Putonghua is a must;
• Immediate availability is a plus.

Data collected will be kept strictly confidential and used for recruitment purpose only.