General Purpose

Job holder is to handle all sales support and customer service activities of assigned accounts. The position will be based in Hong Kong.

Main Job Tasks and Responsibilities

•  Attend to general inquiries regarding product availability, pricing, delivery surcharges and lead time
•  Work with Sales team to understand and execute pricing and supply terms for each account
•  Manage the order-to-delivery process to ensure smooth completion, including coordination with Sales and Supply Chain team
•  Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advices in relation to local geographical conditions and limitations
•  Order follow-up activities, including submission of delivery notes for invoicing and outstanding payment monitoring
•  Maintain continuous and positive rapport with customers, monitor account performance and any changes in assigned accounts
•  Investigates and solves customer’s problems

Education and Experience

•  Degree or Diploma holder in Marketing/Supply Chain/Business Studies
•  Over 3 years relevant working experience in sales support, supply chain or customer service
•  Experience in marine industry is an advantage
•  Strong in Excel and other MS office applications
•  Self-motivated, confidence, ability to work independently and effective in communication
• Proficient in English and Mandarin, (both written and spoken)