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Operations Specialist

Pearson Education Asia Limited

  • Company Industries:Media/Publishing/Printing

Job Information

  • Post Date:2018-06-19
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Account Servicing  Others  

Job Description

Main Responsibilities

  • Help develop training materials and documentation
  • Complete reports, procedures, and tests in order to collect and organize data for other team members
  • Help identify customer needs
  • Tier 2 support  (local or global products) 
  • ​Online or on-site training for external
  • Provide trouble-shooting and problem-solving to ensure total customer satisfaction

Job Requirements

  • Form 7 / DSE or above 
  • Organized, enthusiastic and willing to learn 
  • Good command of spoken and written English, Cantonese and Mandarin 
  • Proactive, flexible with good communication and interpersonal skills 
  • Proficiency in MS applications and Chinese word-processing
  • Customer-oriented, good team spirit and able to work under pressure

A competitive package including 5-day work, medical and dental benefits will also be offered to the right candidate.

Interested parties may submit your full resume and cover letter via Apply Now.

All personal data provided will be treated in strict confidence and be used for recruitment purposes within the Pearson Group only. Information on unsuccessful candidates will be destroyed within 2 years.

 

Company Info

Pearson is the world’s leading learning company. Our education business combines 150 years of experience in publishing with the latest learning technology and online support.

W
e work in more than 70 countries. Courses are available as books, online and through multilingual packages, helping people learn whatever, wherever and however they choose.

In Hong Kong and Macau, with Longman, Prentice Hall, and many other brands, Pearson is the leader in all education sectors, ranging from pre-school, primary, secondary and higher education through to adult learning.

We would like to invite qualified candidates to apply for the following positions:

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