POSITION DESCRIPTION

Due to our rapid business expansion, JMATEK GLT is looking to strengthen its Sales and Operations Planning (S&OP) process. The position provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations.

Key Responsibilities:

• Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal systems and customer purchase orders.

• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

• Ensures and provides quality service to both internal and external customers.

• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.

• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.

• Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommendchanges to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.

Required Qualifications:

• Incumbent is required to have 3 years progressive customer service or direct marketing experience.

• Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.

• Must also have an excellent sense of priorities. Good command over English language is a must.