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Assistant Officer, IT Operation and User Services (Information Technology Division)

Hong Kong Productivity Council

  • Company Industries:Management Consultancy / Service

Job Information

  • Post Date:2018-07-27
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Contract, Full Time
  • Job Function:Clerical / Admin Staff  Support  Software Development  

Job Description

Assistant Officer, IT Operation and User Services will participate in IT equipment purchase, IT maintenance contract renewal, user helpdesk and IT operation support, which includes handling user enquiries, hardware inventory control, software inventory and license management, etc.

Job Duties:

  • Manage and monitor IT related procurement tasks, including but not limited to prepare purchase requisition via SAP and follow up with Procurement Unit to purchase IT equipment and service; receiving IT goods/services; monitor and renew IT maintenance contracts; specification preparation; cost estimation and evaluation
  • Manage and monitor software inventory and IT related hardware inventory, such as desktop, notebook, monitor, hand-writing pad, SSD, wireless keyboard/mouse, standard common office software, etc.; maintain software license assigned to user, and proper records of fixed asset of all IT equipment in SAP
  • Assist teams provide helpdesk support service for general users, such as handling user enquiries, IT equipment deployment and disposal
  • Assist teams to provide operation support services for corporate IT project, such as the arrangement of IT equipment, and scheduling appointments with users for hardware/software upgrade, etc.
  • Assist teams to implement IT projects and new IT service administration, and provide basic technical and user support
  • Provide general administrative support to MIS unit, including budget record maintenance and secretarial duties

Job Requirements:

  • Diploma or above with at least 2 years’ relevant working experience
  • Knowledge in IT and experience in using SAP for IT equipment purchase and fixed asset management is an advantage
  • Familiar with Microsoft Office and Windows operating systems, in particular, using Excel to summarize and present the result after performing data analysis, reconcile and correlate with other Excel data
  • Mature, multi-tasking, willing to learn, proactive, and able to work independently and under pressure
  • Customer-oriented and work harmoniously with internal and external partners
  • Excellent interpersonal and communication skills
  • Good command of both written and spoken English and Chinese, including Putonghua
  • Applicants may be considered for other positions if not matching the requirements of the subject position


HKPC will take into consideration both the quantitative and qualitative requirements of the post when selecting thesuitable candidates. A competitive salary package commensurate with academic qualifications and experience will be offered. The successful candidates will be employed on a fixed-term contract basis, which is renewable subject to appointee’s performance and the Council’s development needs.

Applicants should send application, together with a detailed resume, current and expected salary and contact telephone number by clicking "Apply Now" (quoting the reference number on the subject heading)on or before 10 August 2018.

Applications not quoting reference number will lead to late processing.

Personal data collected will be used for recruitment purpose only. Candidates not invited for interviews within 6 weeks may consider their applications unsuccessful and the applications will be disposed by HKPC within 12 months.

Company Info

The mission of the Hong Kong Productivity Council (HKPC) is to promote productivity excellence for industry to enhance competitiveness and sustainability through a bundle of strategies including collaboration with stakeholders, focus on areas of excellence and scaling up productivity enhancement platforms.


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