Senior Customer Service Executive (5 days work)
API Lab Testing Limited
- Company Industries:Laboratory
Job Information
- Post Date:2018-07-27
- Career Level:Middle
- Location:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time
- Job Function:Others Customer Service - Supervisor/Officer Account Servicing
Job Description
Senior Customer Service Executive (5 days work)
In API Hong Kong laboratory, a variety of tests are performed on household items: toys, furniture, DIY, kitchenware, electric appliances, etc.
With the continuous expansion of our lab activities we are looking for dynamic and motivated candidates to join the testing team.
Responsibilities:
- Primary customer interface to coordinate customer requirement to lab operations.
- Provide friendly and professional pre-sale and post-sales throughout order transaction.
- Handle sample registration and release of test report.
- Handle customer enquiry on service capacity, quotation, reporting status, report contents and complaints.
- Follow up with customer on missing information and samples.
- Provide regular summary report to customer regarding the lab service.
Requirements:
- Minimum 3 years’ relevant experience in laboratory testing company (Candidates with less experience will be considered as Customer Service Executive).
- Highly-organized, capable of working under pressure with multi-task assignments
- Good command of English and Chinese
- Good computer skills
- Familiar with European regulations/standards is an advantage.
- IMMEDIATELY AVAILABLE is PREFERRED
5 days work (overtime and weekend work required if necessary).
* Interested parties please send your full resume stating date of availability, present and expected salary via APPLY NOW Button.*
Company Info
Our mission is to provide our clients with technologically-enriched support to ensure safe and sustainable products, fit for use and loved by their consumers.
Why join our Company? Because API is constantly striving to offer the best household goods quality assurance solutions to our international base of customers.
With the continuous expansion of our lab activities, we are looking for new dynamic and motivated talents.
API Lab Testing, a company of Worms Safety Alliance Laboratories
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