Job Responsibilities:

• Develop and execute customer service policy and training program for all levels of frontline staff
• Measure customer satisfaction and improve services
• Identify training needs and develop related strategies
• Monitor and evaluate the effectiveness of training program
• Develop a team of customer service staff
• Handle customer enquiry and compliant

Requirements

• Degree holder in Business in any related discipline
• Candidates who are existing strong performers in an Assistant Training Manager role are welcome to apply
• At least 4 years of retails training experience, preferably in retail sector
• Strong Leadership and coaching skills
• Self-motivated and details oriented
• Excellent English and Chinese

Job Offer

• Double Pay
• Medical Benefit
• Birthday Leave
• Marriage Leave
• Study Sponsorship
• Staff Discounts

Interested applicants, please send your application letter with FULL RESUME, PRESENT AND EXPECTED SALARY and DATE OF AVAILABLE to Francfranc Hong Kong Ltd by clicking APPLY NOW.

(Please quote Job Ref.: Retail Training Manager (Customer Service)

All information provided by applicants will be used for recruitment related purpose only and will be handled in strict confidence by authorized personnel. Only short-listed candidates will be notified.