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Coordinator, Customer Care

DKSH Hong Kong Limited

  • Company Industries:Trading and Distribution

Job Information

  • Post Date:2018-07-25
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Clerical / Admin Staff  Others  Others  

Job Description

Job Responsibilities:

  • To perform full chain of order fulfillment from different platforms, including manual or EDI orders.   Order fulfillment including, order processing, status monitor, and/other compliance related follow up action
  • To liaise with internal and external stakeholders on all order related issues
  • To deliver quality service in handling inquiries, order status tracking, complaint at our call centers
  • To record, summarize and support maintenance of our CRM system
  • To support and back up pricing update/maintenance
  • To prepare periodic reports for management review
  • Ad hoc project supports

Job Requirements:

  • Secondary education/Diploma holder and/or above
  • 2 years working experience in Order Processing / Sales Administration / Customer Services (candidate with less experience will be considered as Assistant, Customer Care)
  • Good interpersonal and business communication skills
  • Team player
  • Good command of English
  • Proficiency in MS Office applications
  • Knowledge in SAP operations will be advantageous
  • Working Location: Wong Chuk Hang
 

We offer 5-day work week, performance bonus and attractive benefits including medical insurance to the right candidate.Interested parties please apply in full resume with current and expected salaries to People & Organization Department, DKSH Hong Kong Limited, 23rd Floor, Tower A, Southmark, 11 Yip Hing Street, Wong Chuk Hang, Hong Kong.

All personal data collected will be used for recruitment purposes only.  Candidates will be contacted within 2 weeks if the background and experience are closely relevant to the job requirement. 

Company Info

About DKSH
DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology.
Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches people’s lives around the clock. We do this while helping our clients and customers grow by providing services including sourcing, market insights, marketing and sales, eCommerce, distribution and logistics as well as after-sales services.
Listed on the SIX Swiss Exchange, DKSH operates in 36 markets with 33,100 specialists, generating net sales of CHF 11.1 billion in 2021. Founded by Swiss entrepreneurs in 1865, we have been deeply rooted in Asia Pacific for over 150 years.
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