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Assistant Administration and Operations Control Manager

Hang Seng Bank Ltd

  • Company Industries:Financial Services

Job Information

  • Post Date:2018-07-24
  • Career Level:Middle
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Administration / Operation Manager  Clerical / Admin Staff  Others  

Job Description

Channels Management - Customer Contact Centre

 

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

 

We are currently seeking high caliber professionals to join our Administration and Operations Control Section as Assistant Administration and Operations Control Manager.

 

 

Principal responsibilities:

  • Assist in workforce management including demand forecast, capacity planning, performance monitoring and MI reporting
  • Carry out process review, identify process improvement / streamlining opportunities, derive improvement action plan and monitor process improvement progress
  • Provide administrative support on staff recruitment, system maintenance, policy & procedure update, service quality management, cost review and vendor management
  • Provide support for ad-hoc projects such as system setup, transformation projects, implementation of new business initiatives

 

Requirements:

  • University degree in related discipline OR other relevant qualifications preferred
  • Minimum 3 years’ banking experience, with knowledge in call centre operations preferred
  • Strong self-motivation with good presentation and interpersonal skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
 

System Maintenance – Access Temporarily Unavailable

Due to an important scheduled system upgrade, Hang Seng Bank’s online job application system will be temporarily unavailable between 27 July 2018 and 7 August 2018.

Our system upgrade will impact external and internal job applications, candidate’s access to his/her online profile and employee referral.

The online job application system will be re-launched on 8 August 2018, and you will be able to access the system again.

We appreciate your understanding during this system upgrade period.  We welcome your interest in our Hang Seng career opportunities.

 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

 

Company Info

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

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