Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our Administration & Operations Control Section as Administration and Operations Control Officer.

Principal responsibilities:

• Provide a wide range of administrative and system support for team
• Assist in implementing staff event and all related activities
• Assist in preparing the departmental inventory and perform annual reconciliation
• Prepare meeting minutes, memos and comprehensive reports to the managers and the team
• Assist in ad hoc task assigned

Requirements:

• University degree in related discipline OR other relevant qualifications preferred
• Minimum 1 years relevant experience in banking industry, with exposure to call centre operations an advantage
• Strong self-motivation, with good analytical, communication & presentation skills
• Good knowledge of computer applications including MS Excel and PowerPoint
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

System Maintenance – Access Temporarily Unavailable

Due to an important scheduled system upgrade, Hang Seng Bank’s online job application system will be temporarily unavailable between 27 July 2018 and 7 August 2018.

Our system upgrade will impact external and internal job applications, candidate’s access to his/her online profile and employee referral.

The online job application system will be re-launched on 8 August 2018, and you will be able to access the system again.

We appreciate your understanding during this system upgrade period.  We welcome your interest in our Hang Seng career opportunities

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.