Responsibilities :

• Perform related customer service and office administration duties 
• Respond to customer inquiries and complaints and provide solutions via different communication channels
• Maintain a clear and comprehensive comment database
• Prepare monthly and quarterly complaint reports
• Collect feedback and understand customer's needs
• Assist in Reception Duties

Job Requirements :

• F.5 or above with min 2 yrs CS or Call Centre exp will be highly considered
• Strong customer service mindset and excellent telephone manner and email correspondence
• Able to work under pressure and independently without supervision
• A good team player with integrity, initiative, enthusiasm and customer focus
• Good command of English, Chinese and Putonghua
• Proficient in PC applications, MS Office and Chinese word processing
• For less experience, candidates may consider as Customer Service Executive.
• Immediate available is preferred

We offer attractive remuneration and career development opportunity.  Interested parties, please send your resume together with date available, present and expected salaries by clicking “APPLY NOW”

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