Responsibilities:

• Provide support in all QA functions to include but not limited to driving ISO certification, conduct survey, arrange mystery shoppers, spot check and manage assessment tools (software / hardware)
• Deliver and implement soft skill and work flow trainings to customer service and on-site frontline staff of our property management business
• Identify training needs and develop training programs
• Conduct on-site coaching to enhance customer service skill and knowledge
• Assist in enhancing product knowledge and handover workflow, aligning to Corporate culture and direction
• Monitor service quality and provide improvement recommendation
• Develop and enhance training manuals and other training media regularly
• Track, analyze and report training effectiveness for continuous improvement

Requirements:

• University graduate with 3-4 years' solid work experience in ISO certification and training delivery & facilitation
• Prior experience in property management and/or handover projects highly preferred
• Highly customer-oriented, good communication and facilitation skills
• Good in MS Office to include PowerPoint, MS-Word, Excel and Chinese Word Processing
• Proactive, can-do, responsible, multi-task and enjoy team work
• Proficiency in both spoken and written English and Chinese

 Please submit your application in full details by clicking Here.

(All information provided by applicants will be treated in strict confidence and be used for recruitment purpose only)