ShopperTrak is a trusted advisor to retailers and shopping centres in Europe, Asia and the USA. We work with internationally renowned brands. Through our unique retail technology and analysis solutions, we can identify key in-store and online profit opportunities in areas such as customer conversions, queue management, sales, marketing and merchandising. Our insights support retail benchmarking between stores and sites. We also pioneered and manage the now globally-recognized ShopperTrak Index, a set of national trend indexes measuring shopper numbers, which is relied upon by retailers and shopping centres across the globe as a consistent and trusted performance benchmark.

What you will do

You will be part of the Hong Kong ShopperTrak Sales team. You will be responsible for coordinating, managing and supporting the sales process for ShopperTrak’s solutions and services.

How you will do it

• Process new sales orders on ShopperTrak CRM system
• Provide support to Business Development and Account Managers to deliver against the sales plan
• Generate reports on sales performance against targets and coordinate content for monthly reports
• Track sales deals closed across the South East Asia business including implementation dates
• Support sales meetings, preparation for agendas, collate meeting packs and capture actions
• Responsible for Diary and appointment management for Sales Director
• Process small opportunities through the system to ensure Operations and Finance have all the information they require to implement and invoice the client
• Support Sales team by uploading documents into the CRM system and Inside Sales and Marketing team to in lead generation activities
• Monitor sales and marketing inboxes and allocate incoming sales leads to Inside Sales/Sales
• Manage data quality in the Sales CRM system
• Maintain accurate Account and contact details
• Monitor sales opportunity content accuracy (close dates, sales stages)
• Upload signed contracts and proposals on behalf of the sales individuals
• Update renewals details to ensure financial details are correct and billed
• Escalate invoice collection and accounts receivable
• Work with the Tyco finance team on new customers, invoices and credit disputes
• Responsible for other office management duties such as stationery orders and fulfilment

What we look for

Required:

• Bachelor’s degree in any disciplines
• Minimum 2 years’ work experience in sales support role is preferred
• Proficient in MS Word and Excel

Preferred:

• Excellent in written and verbal English and Chinese
• Attention to details
• Good analytical and good time management skills
• Previous use of Salesforce CRM system advantageous (full training will be given)