Assistant Operations Manager / Supervisor / Senior Officer
Splendid Group / Splendid Solutions
- Company Industries:Others
Job Information
- Post Date:2018-07-13
- Career Level:Middle
- Location:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time
- Job Function:Administration / Operation Manager Supply Chain Trading
Job Description
JOB SUMMARY
The aim of the Operations Manager is to ensure excellent operational performance which will be measured through a set of KPIs. This is achieved by the implementation of effective processes, working practices and monitoring compliance. The Operations Manager will be responsible for managing suppliers, proactively checking quality and reliability. He or she will be responsible for operational liaison with the customer and will ensure the effective delivery of changes and new product requests. He or she will manage projects or programmes of work to implement new business and ensure effective service delivery.
KEY ACCOUNTABILITIES
- Accountable for operational performance, quality and continuous improvement
- Takes operational decisions within agreed framework to ensure cost effective service continuity
- Meet with key customers on a regular basis to discuss performance, operational issues and future plans and requirements
- Deliver supplier and operational reports ensuring KPIs are tracked, reviewed and corrective actions taken
- Contribute to and work collaboratively with immediate team and with wider Pourshins Supplair business teams and relevant counterparts within the groups and external organizations where appropriate
- Ensures the design, documentation and day to day adherence to operational processes.
- Leads projects for new initiatives such as cost efficiency and quality improvement
- Ensures operations budget is set, tracked and adhered to
- Project manages implementations, involving others as required to ensure an effective transition from concept to operation
- Motivate and inspire the local team to continuously improve and deliver the customer requirements
- Be a role model for the team and coach and support the team where required
- Provide monthly reports for the senior management team
SUPERVISION
Supervisory Responsibilities: May have direct or indirect reports (in projects) up to 5
KNOWLEDGE AND SKILLS REQUIRED
Education & Experience:
- Educated to university degree level or equivalent
- Operational experience and knowledge of supply chain and logistics
- Understanding of or experience in the business of airlines or catering supply chain
- Customer Service or large account management experience an asset
.
Skills:
- Able to lead a and manage teams to deliver a project successfully
- Numerate (to interpret and produce financial plans and reports)
- Good data, business analysis and reporting skills – literate and numerate
- PC literate including Excel, Word, Powerpoint etc
- Able to create processes and manage projects
- Good communication skills, verbal & written
Behaviours and Values
- Able to take complex decisions under pressure and to manage through ambiguity
- Able to build effective working relationships with customers, service partners and colleagues
- Focused on continuous improvement and able develop ideas into action
- Able to communicate at all levels of the organization
- Self-motivated, resilient, results focused and action oriented
- Flexibility and creative vision
- Positive outlook and enjoy working in teams
- International experience an advantage
CONDITIONS OF EMPLOYMENT
- Able to work flexible working hours and willing to travel sometimes at short notice.
- Must be fluent in English (and Mandarin an advantage)
- HK ID required
Company Info
Splendid Group’s solution-driven approach aims to improve the quality and consistency of what is offered to today’s consumer. We have 6 brands with the Splendid Group, namely SPLENDID PRODUCTIONS, SPLENDID SOLUTIONS, SPLENDID DESIGN and SPLENDID LOGISTICS.
We offer a wide range of services from appealing custom made products to a complete marketing campaign. We have established a one-stop solution that includes design, concept development, manufacturing, integrated sourcing, strategy, marketing, campaigns and digital solutions. Our employees are passionate with a keen awareness of current high street trends and understand what consumers want. So whether you need a bespoke product or a successful marketing campaign, you can depend on Splendid Group for an efficient, cost-conscious and partner-focused collaboration.
Splendid Solutions’ driven approach aims to improve the quality and consistency of what is offered to today’s traveller. We offer a wide range of services, from appealing, custom made products to end to end warehouse and logistics solutions.
With Splendid Solutions we established the solution for ‘People on the Move’, which includes product development, design, manufacturing, sourcing, packaging and delivery to the end user. Our employees are passionate with a keen awareness of current culinary high street trends and will work with you to understand better what your customers want. With our proactive approach of new trends in combination with your needs we can make anything possible.
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