Customer Services Officer (VIP)
BOC Credit Card (International) Ltd
- Company Industries:Others
Job Information
- Post Date:2018-07-31
- Career Level:Entry Level
- Location:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Job Function:Analyst Retail Banking Customer Service - Supervisor/Officer
Job Description
Responsibilities:
- Communicate with both internal and external parties to ensure customers' service requests are fulfilled
- Resolve and analyze customer opinions and proactively follow up with related parties for services improvement
- Ensure good customer service is delivered to the customers
- Prepare statistical reports / analysis and make recommendation for customer services enhancement
- Handling Ad hoc duties as assigned
- Five-day Work Week
Requirements:
- Degree holder or above, major in Finance, Economics, Business Administration or related disciplines preferred
- 1 year customer service experience preferred
- Knowledge in card products, systems and operations an advantage
- Customer oriented with good communication and interpersonal skills
- Strong self-motivated, well organized, independent and a good team player
- Good communication skills in both spoken and written English, Cantonese and Mandarin, and be competent in MS Office applications.
- Fresh Graduates will also be considered
- Immediate availability preferred
Attractive remuneration packages will be offered to suitable candidates. Interested parties please send full resume with present and expected salary to Human Resources Department, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email to our company
*Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.
Company Info
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