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Customer Services Officer (VIP)

BOC Credit Card (International) Ltd

  • Company Industries:Others

Job Information

  • Post Date:2018-07-31
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Analyst  Retail Banking  Customer Service - Supervisor/Officer  

Job Description

Responsibilities:

  • Communicate with both internal and external parties to ensure customers' service requests are fulfilled
  • Resolve and analyze customer opinions and proactively follow up with related parties for services improvement
  • Ensure good customer service is delivered to the customers
  • Prepare statistical reports / analysis and make recommendation for customer services enhancement
  • Handling Ad hoc duties as assigned
  • Five-day Work Week

Requirements:

  • Degree holder or above, major in Finance, Economics, Business Administration or related disciplines preferred
  • 1 year customer service experience preferred
  • Knowledge in card products, systems and operations an advantage
  • Customer oriented with good communication and interpersonal skills
  • Strong self-motivated, well organized, independent and a good team player
  • Good communication skills in both spoken and written English, Cantonese and Mandarin, and be competent in MS Office applications.
  • Fresh Graduates will also be considered
  • Immediate availability preferred

Attractive remuneration packages will be offered to suitable candidates. Interested parties please send full resume with present and expected salary to Human Resources Department, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email to our company

*Data collected would be used for recruitment purposes only.  Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

Company Info

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