Responsibilities:

• Coordinate with cross-department counterparts to enhance operation efficiency and customer experience.
• Conduct quality assurance programs of the department.
• Review and streamline operation flows to comply with prevailing rules and regulations.
• Design and implement customer experience improvement initiatives.
• Handle emergency incidents and projects independently.
  
  

Requirements:

• Tertiary education or above.
• At least 7 years' relevant working experience, preferably in banking / credit card business.
• Ability to manage complex and competing priorities, conflict management and resolution skills required. Solid experience in managing cross-functional projects expected.
• Effective communication, presentation skills to executive management, cross-functional stakeholders and frontline.
• Immediate availability preferred    
• Candidates with less experience will be considered as Manager

Applicants for the above position must be proficient in spoken and written Chinese (including Mandarin) and English, and be competent in MS Office applications

Attractive remuneration packages will be offered to suitable candidates. Interested parties please send full resume with present and expected salary to Human Resources Department, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email to our company.

*Data collected would be used for recruitment purposes only.  Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.