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Customer Support Team Leader

Neat Limited

  • Company Industries：Information Technology

Job Information

  • Post Date：2018-07-31
  • Career Level：Middle
  • Location：Not Specified
  • Salary：Salary provided
  • Employment Type：Full Time
  • Job Function：Others  Hospitality / Hotel Services  Support  

Job Description

We are looking for someone who has experience in customer service, is a natural problem solver and gets excited about being part of a young and growing business.

Responsibilities

  • Help the head of customer support to manage the flow of support requests
  • Hire and train new team members and interns.
  • Communicate with our users on social media, e-mail and phone.
  • Support users with onboarding and resolve issues. 
  • Personally communicate with customers in most delicate and difficult cases
  • Set up processes for assembling user feedback and communicate with product team.
  • Build a strong community of users, online and offline, who love the product and want to share with their friends.
  • Help write educational content and FAQ sections.

Skills & Requirements

  • Excellent verbal and written command of English. Cantonese preferred.
  • 2+ years experience in customer facing roles, such as in hospitality, retail or customer service.
  • Outgoing, friendly and resourceful
  • Natural empathy and diplomatic skills, leadership qualities.

Company Info

Neat, A Rapyd Company was founded in Hong Kong in 2015 with a simple goal – to push the boundaries of global financial services capabilities in a borderless world. We provide customers access to multi-currency wallets, corporate cards and incorporation to help them grow both domestically and globally. Over the years, we have grown to over 70 employees across 2 international offices (Hong Kong and London).

In the early 2022, Rapyd acquired Neat, A Rapyd Company where the two companies shared an extremely similar vision. Rapyd is an awesome “Fintech-as-a-Service” company. It has raised over $770M through its Series E and updated its valuation three times in 2021 alone as investor interest continues to grow. Key investors include Stripe, General Catalyst, Oak FT, Tiger Global, Durable Capital, Target Global, TaL Capital, Fidelity, Altimeter, Whale Rock, BlackRock, and Dragoneer. Rapyd has 400+ employees across major offices in London, Tel Aviv, Amsterdam, Reykjavik, Mountain View, Miami, São Paulo, Mexico City, Singapore, Dubai, Hong Kong and more!

What are you waiting for? Come Join us!

To understand more about Neat, A Rapyd Company business, please visit our Corporate Website.
For more our career opportunities, please visit our Careers Website.

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