Our client in the Luxury Brand sector with a strong presence in Asia.  A need has arisen to recruit a Training Manager to deliver solutions to improve employees’ skill set and positively impact customer experience with the following duties: 

• Work closely with each local retail management team to conduct training needs analysis in alignment with short, medium, and long term business priorities and initiatives
• Partner and adapt global training programs to local content in alignment with retail management team, a delivery schedule which suits business needs
• Conduct frequent store visits to keep the pulse of retail staff, delivering in-store training and facilitating field coaching to enhance performance
• Deliver training programs directly, or with the support of internal / external partners
• Prepare and consolidate statistical reports and feedback surveys of training programs
• Develop, organize and maintain an updated database on training programs
• Coordinates the on-boarding program to ensure a seamless start for new joiners in stores
• Drive Mystery Shopper results with partnership with store leaders

The ideal candidate should demonstrate the following: 

• Degree holder with 5 years of training experience in retail, luxury, or FMCG sector
• Field coaching experience is an advantage
• Adaptable to fast pace and flexible during times of change
• Strong communicator, both at verbal and written level; comfortable with classroom facilitation with audiences of different seniority / cultural background
• Passionate about Retail, with a deep awareness of the fashion / luxury industry
• Self-motivated, independent, energetic, with excellent interpersonal skills
• Strong project management skills in completing multiple tasks within tight deadlines
• Flexible to work both in office and stores, and at times, before or after store operating hours, with a good degree of inter-state travel involved