Responsibilities:

• Assist Training Manager to work with operation management in training course development;
• Carry out orientation and customer service training to front line staff;
• Perform training needs analysis for front line staff;
• Adopt and drive MSP, Service Award programs and coaching;
• Monitor service standards at shops and provide coaching to ensure all catering outlets are operated in compliance with our Quality Management System;
• Evaluate training effectiveness and compile reports;
• Manage customer service related reports.

Requirements:

• University graduate in Education, Business Administration or equivalent;
• 3-5 years’ experience in customer service, preferably in catering or retail industry;
• Training experience in F&B or people development is an advantage;
• Proactive, outgoing, pleasant and interest in meeting people;
• Excellent communication and interpersonal skills;
• Proficiency in MS Office applications (PowerPoint, Excel & Word); excellent in word manual edition;
• Good command of both written & spoken English and Chinese.

Interested parties please send full resume with PRESENT & EXPECTED SALARY to Ms. Man by clicking "APPLY NOW" or by mail to Human Resources Department, 10/F., Cafe de Coral Centre, No. 5-13 Wo Shui Street, Fotan, N.T. (Please quote Reference No. on envelope or as email subject)

We are an EQUAL OPPORTUNITIES EMPLOYER. 

All information received will be kept in strict confidence and be used for employment-related purpose only.