On behalf of our client, a leading bank in Hong Kong. We are inviting applications for the position of Team Head, Segment and Portfolio Management. 

Main Job Purpose

Responsible for formulating and implementing segment management strategies to achieve business targets by acquiring new customers and drive product penetration in both digital and offline channels

Responsibilities

• Implement customer proposition strategy, design customer journey and develop portfolio programs to designated segments
• Design and implement customer journey across multi-channel touch points for enhanced customer engagement in alignment with segment strategy for a diverse customer base
• Develop customer solutions including loyalty programs and events, and product offerings based on analytics insights, customer characteristics and needs to deepen customer relationship
• Identify opportunities to acquire and grow customer relationships and increase their profitability through improved targeting, effective anchor and appropriate channel strategies
• Collaborate with business units, channel teams, marketing and IT to develop the Bank's transaction capacity, such as ATM service and remote account opening

Requirements

• Degree holder with major in Business Administration, Marketing, Finance or related discipline
• Minimum 8 years of solid working experience in product management, customer management or sales development in banking industry
• Familiar with banking products and operations/service enhancement, and with the drive to strive for success
• Innovative with good organizing and problem solving skills
• Excellent communication and presentation skills
• Good command of both written and spoken English and Chinese

Interested parties please forward your resume in "Word" format to Mr Karston Chan or contact 3578-6189 for private discussion.