Customer Value Management

We are currently seeking high caliber professionals to join our department as Manager Analytics Transformation and Customer Relationship Management (Lead Architect).

Principal Responsibilities

• Develop and implement insight-led omni-channel customer decisioning and deployment capability to enable effective cutomer communication.
• Design and develop lead/ message architecture to enable lead priorization, designated channel related contact management framework, and multi-channel & mutli-step customer contact journey.
• Translate and configurate business requirements for the design and delivery of customer communication to maximize business benefits.
• Support the design and delivery of reporting applications for lead performance monitoring and identification of impovement opportunities.
• Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.

Requirements

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.