Our Banking client is hiring a Complaint Handling and Quality Assurance Senior Manager

• Assist the department head in managing the team
  
• Handle verbal, in person or written complaint referred from different channels including regulatory bodies
  
• Give verbal / written reply for customer complaints
  
• Assign complaints to relevant ownership departments for further investigation and follow through the complaint case till end
  
• Prepare management reports for reviewing complaints on a regular basis
  
• Monitor complaint resolution satisfaction and identify improvement areas in related to Customer Service
  
• Provide counseling and training to the team and frontline staff
  

Candidates with less experience will be considered as Manager or AM.

Interested parties pls send us your CV in MS Word format.