Branch Distribution & Services Department

Branch Operations & Services Manager (Job ID: 1718)

Responsibilities: 

• To assist the Branch Manager in overseeing the business and operations related activities of the branch
• To plan, direct, coordinate and control the operations of the branch and ensure all daily transactions and relevant controls are conducted accurately and properly according to the Bank’s standard procedures
• To keep record of all related Registers and perform Customer Risk Assessment
• To monitor the financial activities of accounts and report any irregularities to the Bank’s Money Laundering Control Officer
• To monitor the service quality of the branch and handle customers' complaints
• To monitor customer referral activities to ensure proper execution and meet the pre-set target
• To maintain the Bank's corporate image and comply with all internal guidelines and policies on corporate identity, occupational safety & health etc.

Requirements: 

• University graduate or Certified Banker preferable
• Minimum of 10 years’ banking experience of which at least 5 years at supervisory level of branch operations
• Sound knowledge in branch operations and able to lead a team to ensure excellent services delivery
• Strong technical knowledge of the Bank’s products and services
• Good understanding of relevant branch policies, procedures, practices, rules and sales compliance requirements
• Passed the Hong Kong Securities Institute Licensing Examination or is an Exempted / Qualified Securities Dealer
• Passed the MPF and Insurance Intermediaries Qualifying Examinations
• Proficient in both spoken and written English and Chinese, preferably including Putonghua

Please apply online via the BEA Careers website at https://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=UFOCUS=Applicant&SiteId=1&JobOpeningId=1718&PostingSeq=1 or by clicking the "Apply Now" button below. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.