Requirements

An effective Telesales Executive must be an excellent communicator, and be comfortable presenting products over the phone as well as dealing with complaints and doubts.

•Proven experience as Telesales Executive or other sales/customer service role

•Proven track record of successfully meeting sales quota preferably over the phone

•Good knowledge of relevant computer programs and ERP

•Ability to learn about products and describe/explain them to prospects

•Excellent communication and interpersonal skills

•Cool-tempered and able to handle rejection

•Outstanding negotiation skills with the ability to resolve issues and address complaints

Responsibilities

•Contact potential or existing customers

•Answer questions about products or the company

•Ask questions to understand customer requirements and close sales

•Direct prospects to the field sales team when needed

•Enter and update customer information in the database

•Take and process orders in an accurate manner

•Handle grievances to preserve the company’s reputation

•Keep records of calls and sales and note useful information