The client is looking for an E-Commerce Key, Account Manager for the Luxury Products Division.

The role

E-commerce is the number one growth driver of the beauty industry. Embracing this changing environment, we are looking to reinforce our commercial and digital team with our next e-commerce specialist. Mastering all components of online shopping customer behaviour, our e-commerce key account manager, will help our e-retail partners redefine and push the boundaries of e-commerce experience while sustaining a profitable growth for the group.

Your Main Responsibilities

In this unique and strategic position, you are both the E-commerce specialist for our Luxury Division and the Key Account Manager for the e-retail business at our retailers. Your main responsibilities are:

On E-commerce

• Define the e-retail priorities, objectives and create a digital strategy per category/ brand across retailers to ensure profitable growth.
• Define and implement go to market strategy with cross-functional teams (marketing, supply, It, sales…)
• To be the e-commerce specialist in the market (up-to-date knowledge)
• Building sustainable relationships with our customers, in an innovative way
• Monitor the customer experience and purchase path to improve purchase rate (frequency, conversion, average order size) on all devices
• Define the right online assortment across e-retails and bricks to increase our online relevance.
• You lead the omnichannel customer thinking, understanding how online affects offline shopping and vice/versa in collaboration with the client and the e-merchandiser: optimize user experience on site, on-line assortment, e-merchandizing strategy: with interest, trade, promos, testing, new parts on the site.
• Implement the proper KPIs, educate, pilot, measure, share best practices internally
• Observe and monitor trends on E-Commerce experience
  
  

On Key Account Management

• Absolute focus on e-retail to combine the client’s interest with the interest to create a profitable growth strategy
• Together with the trade marketing team defining a yearly activation plan to increase sales (marketing action plans + special promotions) in collaboration with marketing teams and executes the action plans with excellence
• Lead, present and negotiate annual agreements with E-Commerce clients
• Ensure operational excellence for the execution of these plans, by aligning internal stakeholders
• Track and trace the sales parameters of the job (E.G. turnover, forecasting, etc.)
  
  

Your profile

We are looking for talents with a passion for E-Commerce and client relations. You have strong commercial and interpersonal skills. You are methodical and organised. You can cope with tight deadlines and are at ease in an international and dynamic work environment.
You are results oriented, proactive and complex challenges motivate you.
You like to work in a fast-paced environment with a high standard of quality.

Expected Skills

• You have a Master’s Degree and at least three years of relevant working experience
• You understand the E-commerce landscape and can set up critical digital KPI’s for sustainable growth projects
• You can use data to develop & innovate and E-commerce strategy; to use data to measure, anticipate, reinforce business case and plan change.
• You guard brand and product DNA and nourish the websites with content/services to build the proper cosmetic environment. You optimize our assets.
  
  

On Offer