Job Responsibilities: 

• Ensure that customers are successfully deriving value for products.
• Identify, analyse and deploy solutions to ensure engagement for customers for each product.
• Master energy management software product knowledge and develop training packages.
• Conduct onsite and online customer and internal employee training sessions.
• Organise workshops for customers, design and coordinate anything from online registration forms, activity planning, training materials, to actual delivery.
• Maintain and document all customer correspondence, contact information, and training session summaries.
• When required, assist Technical support staff in answering customer questions; Sales staff in providing product specific information for prospective customers; Product managers in providing input for client issue resolution, and product enhancement suggestions.
• Create metrics to measure success of programs and/or to serve as guidelines for new program designs. Key metrics include surveys, focus groups, roundtable discussions, etc.

Skills:
• University Degree holders with 2 years of relevant experience.
• Good data analytics skills to analyse collection of feedback to identify opportunities to improve customer engagement.
• Establish metrics to track customer success progress.
• Must be extremely comfortable in public speaking setting.
• Strong verbal and written communication skills are essential.
• Positive attitude and professional demeanour, ability to communicate effectively at any level.
• Creative problem solver, able to handle multiple tasks efficiently and make quick decisions.
• Proven training experience is required; experience with online training tool is desirable.
• Ability to work under minimal supervision and be self-directed with workload.
• Good command of spoken and written Cantonese, English and Mandarin.

- On-Board: As early as possible 

- Working Hours: 830- 1800, Monday - Friday